Implementation Services

We implement UCC solutions following industry standards with services that cover enterprise, medium and small-scale businesses. We take ownership of the voice architectural design and its natural progression to the implementation phase. Here, we leverage our existing implementation process realized by incremental deployment across delineated phases with rollback should the case arise until successful completion. Our team of engineers have expertise in and have realized the solutions listed below:

Enterprise & Medium UCC Infrastructure
Virtualized Components

Virtualization of 3rd party and Cisco UCS C-Series Servers with VMware ESXi.
Implementation of geographically redundant virtualized Cisco UCS servers for High Availability (HA).
Installation and configuration of the following clustered Cisco voice & 3rd Party applications:

Cisco Applications:

  • ● Cisco Unified Communications Manager (CUCM)
  • ● Cisco Unified Contact Center Express (UCCX)
  • ● Cisco Unity Connection (CUC)
  • ● Cisco Unified Attendant Console Advanced (CUACA)
  • ● Cisco Emergency Responder (CER)
  • ● Cisco Instant Messaging and Presence (IM&P)

3rd Party Applications:

  • ● SingleWire InformaCast Emergency Notification System
  • ● Bridge Operator Console
  • ● SingleWire IP Paging Gateway
  • ● Unimax 2nd Nature & HelpOne
  • ● UnifiedFX PhoneView

Voice-Gateways, Cisco Unified Border Element (CUBE) and Telecommunication Services

Termination and activation of PRI/T1 trunks/circuits with providers.
Configuration of voice-gateways for inbound/outbound UCC media.
Configuration of CUBEs for newer Session Initiation Protocol (SIP) trunks.

Small-Business UCC Infrastructure

Cisco Unified Communications Manager Express (CUCME) for branch-office voice-gateways.
Cisco Unity Connection Express (CUCE) for small-business voicemail and IVRs.
Termination and activation of analog-lines on branch-office voice-gateways.


Implementation of a geographically redundant virtualized enterprise VoIP environment integrated with an 8-node CUCM cluster and 2-node clusters each of UCCX, CUC, CER, CUACA, IM&P that provides telephony services to 10,000 endpoints across 20 sites & 4 call-centers.

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Finished Projects
Skilled Experts
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Satisfied Customers
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